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Zoho CRM 2018

Welcome to the new Zoho CRM 2018

There are many new features available.

  • Translate every field - make your CRM International
  • Build field validation rules forcing your users to enter the correct data
  • Build dependencies between fields
  • Offer Partners access to your CRM by using the CRM Portal Access
  • Use blueprint to guide your sales people through pre-defined processes 
  • Use Canvas to build every desired view - even with colors
  • ZIA - Zoho's artificial intelligence helps you to stay on top of things.


Zoho CRM frees you to do what you do best: selling. 

Automate tasks, improve workflows and focus on creating and capturing opportunities.

Turn looks into leads. Seamlessly populate visitor data from your website into your CRM system. Publish spam-free forms and create time and context-sensitive contact strategies.

Write your own rules. Simplify and streamline your sales processes based on your unique business needs. 

Automatically assign leads and customers to the reps best qualified to handle them.

Spending more time on navigating sales activities? 

There is a better way to follow up your routine sales tasks, appointments, and calls.

With CRM View for activities, you can now pay attention to the prospects that are most important for you today, sell faster and grow your business. CRM View also helps you prioritize the work while interacting with customers from Social and Visitors tabs.

What’s the latest with your prospects and customers? Let them tell you. Link their Facebook and Twitter profiles into your Zoho CRM system. Associate profiles to contacts or leads, send invitations to connect, view updates and share your comments.

Be in the know when on a call. Use Zoho CRM’s Business Card View to instantly get a detailed look at all pertinent customer information. No scrolling, no searching. The Notes Section also displays the time and content of past conversations, so you can make each call more personal and productive.

  • Sync contacts, email, tasks, and calendar between Zoho CRM and Microsoft Outlook.
  • Instantly create bulk Mail Merge documents - in either customized or standard templates.
  • Organize & share the latest marketing collateral with salespeople.
  • Reduce email clutter and focus only on what matters; Keep customers emails inside CRM.
  • Make phone calls within CRM and instantly track prospect details, call duration, etc.
  • Chat with your website visitors proactively and convert them to potential customers.


Conditional Fields

With the new feature "Conditional fields" you will be able to manage field dependancies even across multi page layouts. So lets say in dropdown field "Product interest" you have 2 values - A and B. If A is selected, then an entirely different set of fields will show up then if B is selected.

This way you are able to manage multiple field layouts based on certain field values. The conditional field feature will enable you to be moire flexible within your data management.


Automation with Workflows

Workflow management helps you to automate your sales, marketing and support. You can automatically assign tasks to users, based on the criteria defined in the rules and update certain fields. Workflow Rules are effective only if associated with Workflow Alerts, Workflow Tasks and Workflow Field Updates. When a rule is triggered, the alerts, tasks and field updates associated to the rule will also be triggered. For example, to send email notifications to the recipients, you must always associate an alert to the rule. You can also associate workflow tasks to a rule to assign work to the users.


  • Improves efficiency by eliminating the manual work of assigning tasks.
  • Reduces operating costs.
  • Improves business processes through standardized working methods.


Lead Scoring

A lead is opening an Email or even clicks on a link - you want to honor this with some points? No problem. With the new lead scoring within CRM you are now able to add and even subtract points to / from your actual leads. This way you can prioritize your leads according their reaction to your marketing / sales activities.


Lead Assignment Rules

Assignment rules help you automatically assign the records to users in Zoho CRM. The assignment rule is applicable only for the leads, contacts, cases and records in custom modules that are imported or the ones that are captured through web forms. Based on the organization-wide record distribution process or round-robin process, you can automatically assign owner to the records.


BluePrint - design your sales process

How does your sales team keep up with all the leads, prospects, and customers? How do they know what to do at each stage in the pipeline? That's why we've created Blueprint, a technology inside Zoho CRM that gently guides users through what actions should be taken at what time, - and prompts them for the right information in the right sequence. Make your process repeatable for new hires, as well as longtime salespeople.


Office and Outlook Integration


Social Media Integration

Zoho Sales Inbox - the smarter way to handle your Emails

9 Applications - 1 Suite: CRM PLUS


360 degree view at your customer - with Zoho CRM PLUS

With Zoho CRM PLUS you receive 9 essential tools for marketing, sales, project management, customer service and complete customer service

With CRM & Campaigns you can focus on sales and marketing, however, your customer needs more attention. That is why we are giving you also tools to manage your help desk - using Zoho Desk. 

Project Management with ZOHO Project will enable you to even collaborate on projects with your clients. And to use all the benefits of Social Media we include Zoho Social - fully integrated into CRM. 

For insightful reporting - we also include Zoho Reports - a powerful reporting tool.

Pricing and Editions for EU Data Hosting


CRM Standard Edition

12 Euro 

per User / month with annual payment or monthly payment at 18 Euro  / per User

EU Data Hosting


CRM Professional Edition

20 Euro

per User / month with annual payment or monthly payment at 30 Euro  / per User

EU Data Hosting


CRM Enterprise Edition

35 Euro

per User / month with annual payment or monthly payment at 45 Euro  / per User

EU Data Hosting